Signing into Pionex is the gateway to managing automated trading strategies, monitoring market depth, and executing spot or margin trades with confidence. Always confirm you are on the official domain before entering credentials. Use strong, unique passwords and pair them with two-factor authentication (2FA) to significantly reduce the risk of unauthorized access.

To sign in, provide your registered email or phone number and password, then complete the 2FA challenge if configured. If using the web interface, prefer a modern browser and avoid public or shared devices. For enhanced security, enable device management so you can revoke sessions remotely when needed. Session encryption and secure cookies help protect your session tokens from interception.

If you enable automated trading bots on Pionex, review each bot’s configuration before activation. Bots do not replace risk management; they automate strategy execution but should be monitored, rebalanced, and paused when market conditions change dramatically. Keep API keys tightly scoped — only grant the permissions you need, and periodically rotate or revoke keys no longer in use.

In case of account lockout, use the account recovery flow: verify your identity via the registered email and any KYC documents on file, follow account recovery prompts, and never share your password or full 2FA codes with anyone. Pionex support may ask for identity verification but will never request your password or full private keys through email or chat. Keep a secure copy of your backup phrases or recovery codes in a safe location offline.

Watch out for phishing: unsolicited emails or messages claiming urgent account problems are common vectors for credential theft. Inspect the sender, examine URLs carefully, and never click login links from unfamiliar communications. Bookmark the official login page and access it directly instead of through links. Consider a hardware security key for an additional authentication factor where supported.

Mobile apps offer convenience but ensure official app stores are used and that push notifications are enabled thoughtfully. Configure biometric unlock if available for faster sign-ins without sacrificing security. Use an account activity log to review recent sign-ins and device locations — if something looks unfamiliar, revoke access and reset your password immediately.

After logging in, explore account security features: withdrawal allowlists, IP session controls, and advanced notification settings. Customize alert thresholds for large trades or withdrawals so you’re informed in real time. For institutional or high-balance accounts, consider multi-user roles and permissions to limit sensitive actions to authorized personnel only.

Finally, lean on support channels for assistance. If you suspect compromise, contact customer support right away, enable emergency account locks if provided, and follow recovery guidance step-by-step. Your vigilance combined with Pionex’s security tools will keep your assets safer while you trade and automate with confidence.